Add Balance to Your Wallet ?
How to Add Balance to Your Instant Broadcast Wallet
To send WhatsApp messages, create campaigns, and use Instant Broadcast services, you may need to maintain sufficient balance in your wallet.
Adding funds is quick and easy. Follow the steps below to top up your Instant Broadcast wallet securely using Razorpay.
Step 1: Log In to Your Instant Broadcast Account
Open the Instant Broadcast application and log in using your registered account credentials.
Once you are logged in, you will be redirected to your dashboard.
Step 2: Open Your Profile
From the application menu or dashboard, click on the Profile option.
Your profile section gives you access to your account and wallet-related settings.
Step 3: Go to Wallet
Inside your profile or dashboard, click on Wallet.
Here, you can:
View your current wallet balance
Add funds to your wallet
Check your available balance before running campaigns
Step 4: Click "Add"
To add funds, click the Add button in the Wallet section.
Enter the amount you want to add to your Instant Broadcast wallet.
Tip: Add enough balance based on your expected message volume and campaign requirements.
Step 5: Complete the Payment
After entering the amount, continue to the payment section.
You will be redirected to the Razorpay payment gateway, where you can complete your payment using the available payment methods, such as:
UPI
Debit Card
Credit Card
Other available payment options provided by Razorpay
Follow the instructions displayed on the Razorpay payment page to complete your transaction.
Step 6: Confirm Your Payment
After completing the payment, wait for the transaction to be processed.
Review the payment confirmation details to make sure the transaction was successful.
Avoid closing the payment window while the transaction is still being processed.
Step 7: Verify Your Wallet Balance
Once your payment is successfully completed, return to your Instant Broadcast account and open the Wallet section.
Your newly added amount should be reflected in your wallet balance.
You can now use the available balance for your messaging and campaign requirements.
Important Tips
Check WhatsApp Conversation Pricing
Before adding funds, check the applicable WhatsApp conversation rates for:
Marketing
Utility
Authentication
Understanding your expected messaging volume and applicable rates can help you estimate how much balance you need in your wallet.
Make Sure Your Payment Is Successful
Always check the payment confirmation after completing your transaction. If the amount has been deducted from your bank account but the wallet balance has not been updated, avoid making another payment immediately.
Keep Your Transaction Details
For payment-related issues, keep your transaction or payment reference details available. These details can help the support team investigate the issue faster.
Payment or Wallet Balance Not Updated?
If your payment was successful but the amount is not reflected in your Instant Broadcast wallet, contact the Instant Broadcast Support Team.
When contacting support, provide:
Your registered account details
Payment amount
Date and approximate time of payment
Razorpay/payment transaction reference
Screenshot of the payment confirmation, if available
The support team can then verify the transaction and assist you with updating your wallet balance.
Frequently Asked Questions
How do I add money to my Instant Broadcast wallet?
Log in to your Instant Broadcast account, open Profile → Wallet, click Add, enter the desired amount, and complete the payment through Razorpay.
Which payment gateway is used?
Instant Broadcast uses Razorpay to process wallet top-up payments.
When will the added balance appear?
After a successful payment, the added amount should reflect in your Instant Broadcast wallet.
What should I do if money is deducted but my wallet is not updated?
Do not immediately make another payment. Keep your payment transaction details and contact Instant Broadcast Support for assistance.
How much balance should I add?
The amount depends on your campaign requirements and expected WhatsApp messaging volume. Check the applicable Marketing, Utility, and Authentication conversation rates before deciding how much to add.
Start Using Your Instant Broadcast Wallet
Once your wallet has sufficient balance, you can use Instant Broadcast to manage your messaging and campaign activities efficiently.
Add funds to your wallet and get your next campaign ready to go.