Shared Multi-Agent Team Inbox for WhatsApp
Empower your entire sales and support team on a single verified WhatsApp number with collision detection, smart routing, and CRM context.
Why a Shared Team Inbox?
When customer conversations are scattered across personal phones, support quality drops and leads are lost.
Without Instant Broadcast
- Conversations are scattered across multiple personal agent phones
- No visibility of team chat response times or customer satisfaction
- High chance of missed messages or double replies to the same customer
- No proper ticket assignment or department categorization
- Slow response times and lost sales opportunities
With Instant Broadcast
- All conversations centralized in one unified shared team inbox
- Full manager visibility into response times, CSAT, and agent SLAs
- Real-time collision detection prevents two agents replying together
- Automated round-robin assignment to the right agent or department
- Fast, organized responses with canned replies and customer history
Everything Your Team Needs in One Place
Manage, assign, and respond to WhatsApp conversations efficiently with your entire team.
- Real-time conversation updates with live typing indicators
- Agent assignment & smart round-robin re-assignment
- Conversation status management (Open, Pending, Resolved)
- Private internal notes for team coordination & handoffs
- Convert active chats into qualified CRM leads seamlessly
How the Shared Inbox Works
Streamline customer communication from incoming message to successful resolution.
1. Incoming Message
Customer sends a WhatsApp message to your official business number.
2. Auto-Assignment
Chat is automatically assigned based on routing rules or department queue.
3. Team Collaboration
Agents use private notes, canned quick-replies, and customer CRM context to resolve queries.
4. Resolved
Agent marks the ticket resolved with full conversation audit logs preserved.
Ready to Supercharge Your Team's WhatsApp Support?
Bring your team, conversations, and customers together with Instant Broadcast.
Frequently Asked Questions About Shared Inbox
Common questions on team seat allocation, permissions, and security.